Contact Us
We would love to hear from you - reach out any time.
Who to contact
Pick the team that fits your message — each route opens your email app pre-addressed with the right subject, so it lands with someone who can act on it right away.
Sales & demos
Plans, pricing, onboarding and switching from another ATS. Tell us your team size and the roles you hire for.
Email this teamSupport
Something not working as expected, or questions about features. Share your workspace name and the steps you tried.
Email this teamBilling & invoices
Renewals, plan changes, invoices, taxes and refunds. Include your workspace name and invoice number if you have one.
Email this teamPartnerships & press
Integrations, media requests, events and collaborations — every note is read by a human.
Email this teamSend a message
Fill this in and your email client opens pre-addressed to our team.
Talk to the right team
One inbox, four teams — the fastest way to reach us is the contact form or one of the email routes above. Picking the right team up front means your message lands with someone who can act on it immediately instead of being forwarded around.
Who to email about what
- Sales — plans, demos, pricing, onboarding and moving from another applicant tracking system. Tell us your team size, how many roles you hire for each month and any timeline you are working to.
- Support — anything not working as expected, plus feature questions. Include your workspace address (yourcompany.hiregator.in), the page you were on, what you expected to happen and what actually happened.
- Billing — renewals, plan changes, invoices, tax questions and refunds. Include your workspace name and, for invoice matters, the invoice number.
- Partnerships & press — integrations, media requests, events and collaboration ideas. Tell us the organisation you represent and the rough scope.
What to include for a faster reply
- Your workspace address (yourcompany.hiregator.in) and the plan you are on.
- For bugs: the exact steps to reproduce, screenshots or a short screen recording, and the browser or device you used.
- Any deadline or urgency — if something is blocking hiring, say so in the subject line.
- Who else needs the answer, so we can reply to everyone involved in one go.
Response times
We answer every message within one business day (Monday – Saturday, 10:00 – 18:00 IST). Support requests are triaged by impact — an issue blocking applications or logins is always looked at first. Billing questions are typically answered the same or next business day. If your workspace is down, mention it in the subject line and it jumps the queue.
What happens next
You will get an acknowledgement as soon as your message lands, followed by a reply from a named person on the right team — not an automated ticket bot. If we need access to your workspace to investigate, we will ask for it explicitly first; we will never request your password. Security reports and data requests (export, deletion, access) are handled through the contact form so the request can be tied to a verified identity.
Before you write
- Sales & plans — include team size and roles you hire for monthly
- Support — include your workspace name and the exact steps you tried
- Bugs — add screenshots and your browser/device details
- Billing — add the invoice number if you have one
- Security or data requests — use the contact form so we can verify you
- Careers — apply through the hiring company's jobs board instead